Our guiding principle is that we are here to service our clients and deliver the high-quality tax services that achieve the tax savings mentioned above. We also believe that the subject of taxes is understandable, and are willing to explain things to our clients. The most common public complaint I have encountered ABOUT EAs and CPAs is “he does not take my calls”. Well, at Torchlight we will take your calls, or at least call back within 24 hours. You are important to us. Our firm is here to serve you, not the reverse.
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