Emergency Relief Services

Millennium Technologies Envision Relief Services™ (ERS) focuses on humanitarian responses which provide emergency call center resources and support to communities toward resilient emergency preparedness, response, and recovery objectives. ERC’S core program focuses particularly on increasing emergency data call center workforce training, and the creation of jobs for New Jersey's disadvantaged minority, and veteran populations.

Utilizing state-of-the-art data-driven call center technologies, and John Hopkins Contact Tracking Certified call center agents, ERS’s platform enables inbound and outbound interactions through a secure, cloud-based, omnichannel engine. The feature-rich platform offers everything from AI and Automation to Workforce Optimization, consolidating the client journey into one place. Our clients see vast improvements in customer satisfaction rankings, reduced costs per interaction, and can efficiently meet demanding SLAs with increased visibility and insightful reporting.

For mobility, ERS features have been purpose-built for the modern smartphone user, enabling our client to successfully deploy IVR, Forms, and Surveys into a visually optimized app-like engagement. Outbound and Inbound SMS communication enable our ERS clients to proactively seamlessly deliver emergency response notifications and enable our customers to use text as a support channel.

ERS controls the conversation website forms - Converts more website visitors into data records with bespoke designed forms that are simple to set up and fill out. Apply pre-set or custom business rules to build dynamic forms that respond based on user input. Conditional formatting and validation allow end-users to see only the fields they need to fill out, ensuring the right information is collected the first time around.